Many mortgage companies have banking roots. Chase Mortgage is one of these. Chase Mortgage is frequently searched by those looking for mortgage information.
With the recent merger of JPMorgan Chase & Co. and Bank One Corporation, Chase Mortgage has the backing of a substantial organization and its assets. Personal finance, including home loans, will be done under the Chase name.
The Chase websites are a bit confusing to navigate in our opinion, if you are looking for information. The home finance portion of their site will actually walk you through their mortgage process. It also provides some general information, including the location of branches, tools and calculators to plan what will work best for you, and a handy glossary of terms that are used within the Chase environment. There is also a question and answer section.
As with most companies, you'll be working with an individual who will follow your file from application to closing of the mortgage. Again, you need to be sure that you are actually getting the best deal as part of this service. You may find some administration fees levied. Check your final documents before you sign, and ask questions about any fees that are part of your deal.
Chase does say that it offers "discounts" and "special programs" for certain customers. Most organizations will not just offer you these deals. Be sure to ask.
While all organizations can be prone to customer complaint, there does not seem to be the same volume of complaints regarding Chase as for some other lenders. Further, the complaints we found were not as recent as for some lenders. While this is a good sign, it's always worth your while to check with a local branch of the Better Business Bureau or do a bit of investigating yourself. With large organizations, the behaviour of the local branch is your best indicator of how you will be treated.
While you can be relatively sure of the financial solidity of Chase Mortgage, you will still need to be sure that you are getting a good deal for you. Check other lenders' websites. Consider getting competing quotes. This is particularly easy online and it's worth every second you spend doing it, start by clicking on the links above.
While you want your lender to be stable you also want to get the best deal.
Mortgage Guide 101. Used with permission. See